Welcome to Safaai Pro. By accessing our website or booking our cleaning services, you agree to the following Terms & Conditions. Please read them carefully before placing a booking.
1. About Our Services
Safaai Pro provides professional cleaning and related home-cleaning services. The exact scope of work depends on the service selected and the requirements discussed with the customer.
Service availability may vary depending on location, team availability, property condition, and the type of service requested.
2. Booking
Customers may request a service through our website, phone, email, WhatsApp, or other available communication channels.
A booking is considered confirmed only after Safaai Pro confirms the requested service, date, time, and location.
We reserve the right to decline a booking where the requested service cannot reasonably be provided.
3. Service Date and Timing
Customers are requested to provide accurate information regarding the service address and preferred date and time.
While we make reasonable efforts to arrive within the agreed time, minor delays may occur due to traffic, weather, previous appointments, or other circumstances beyond our reasonable control.
If a significant delay occurs, we will make reasonable efforts to inform the customer.
4. Customer Responsibilities
Before the service begins, customers should:
- Provide accurate booking and contact information.
- Ensure that our cleaning team can safely access the property.
- Inform us about any special cleaning requirements.
- Inform us about fragile, valuable, or delicate items requiring special care.
- Inform us about hazardous materials, unsafe conditions, or restricted areas.
- Secure cash, jewellery, important documents, and other valuable personal belongings.
Safaai Pro is not responsible for loss or damage involving valuables that were not appropriately secured or disclosed.
5. Cleaning Service Conditions
The results of cleaning may vary depending on the condition, age, material, surface, stains, dirt accumulation, and accessibility of the area.
Certain stains, permanent marks, discoloration, mould, grease, damage, or deeply embedded dirt may not be completely removable through ordinary cleaning.
We will use reasonable care while performing the services.
6. Pre-existing Damage
Customers should inform Safaai Pro about existing damage, cracks, stains, loose fittings, fragile surfaces, or other conditions before cleaning begins.
Safaai Pro will not be responsible for damage that existed before the service.
7. Access to Property
The customer is responsible for providing safe and lawful access to the property at the agreed time.
If the cleaning team cannot access the property because the customer is unavailable or access is restricted, the booking may need to be rescheduled and applicable charges may apply.
8. Cancellation and Rescheduling
Customers should inform Safaai Pro as early as possible if they need to cancel or reschedule a booking.
Cancellation or rescheduling policies may vary depending on the service and booking conditions communicated at the time of booking.
Where a cancellation occurs after the cleaning team has been dispatched, reasonable charges may apply.
9. Pricing and Payment
The price of a service will be communicated to the customer before or at the time of booking, where reasonably possible.
Additional charges may apply if:
- The actual scope of work differs substantially from the information provided during booking.
- Additional services are requested.
- Special equipment or materials are required.
- The property requires substantially more work than originally described.
Customers are responsible for paying the agreed service charges and any approved additional charges.
10. Customer Complaints and Service Issues
If a customer is dissatisfied with a service, they should contact Safaai Pro as soon as reasonably possible and explain the issue.
Where appropriate, Safaai Pro may review the complaint and, at its discretion, arrange a corrective cleaning visit or another reasonable resolution.
11. Damage or Loss
Safaai Pro takes reasonable precautions while providing cleaning services.
However, we cannot accept responsibility for damage resulting from:
- Pre-existing defects or damage
- Weak, loose, or improperly installed fixtures
- Defective electrical, plumbing, or structural components
- Improperly maintained surfaces or equipment
- Items requiring specialized treatment that were not disclosed
- Conditions outside the reasonable control of the cleaning team
Any claim relating to damage should be reported promptly with relevant details and supporting photographs where available.
12. Safety
Safaai Pro may refuse or stop a service if the working environment presents a serious safety risk to customers, employees, contractors, or other persons.
This may include exposure to hazardous substances, dangerous electrical conditions, structural instability, aggressive animals, or other unsafe conditions.
13. Website Information
We make reasonable efforts to keep information on our website accurate and up to date.
However, service descriptions, pricing, availability, photographs, and other website content may change without prior notice.
Website content should not be interpreted as a guarantee that a particular result will always be achieved.
14. Intellectual Property
Unless otherwise stated, the content of the Safaai Pro website, including its branding, logo, text, graphics, photographs, and other materials, is owned by or used with permission by Safaai Pro.
Such content may not be copied, reproduced, modified, or commercially used without prior permission.
15. Third-Party Services
Safaai Pro may use third-party services such as payment providers, communication platforms, hosting providers, mapping services, or other technology providers.
The use of such services may be subject to the respective third party’s terms and policies.
16. Limitation of Liability
To the extent permitted by applicable law, Safaai Pro will not be liable for indirect, incidental, special, or consequential losses arising from the use of our services.
Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is not permitted under applicable law.
17. Force Majeure
Safaai Pro will not be responsible for delays or inability to provide services caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transport disruptions, government restrictions, strikes, emergencies, or other unforeseen events.
18. Changes to These Terms
Safaai Pro may update these Terms & Conditions from time to time.
The latest version will be published on this page and will become effective when posted unless otherwise stated.
19. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any dispute will be subject to the jurisdiction of the appropriate courts having jurisdiction over the relevant matter and location.
20. Contact Us
For questions regarding these Terms & Conditions, bookings, or our services, please contact:
Safaai Pro
Website: safaaipro.com
Email: saafsafaaipro@gmail.com
Phone: 9065505558
By booking or using Safaai Pro’s services, you acknowledge that you have read and agreed to these Terms & Conditions.